Subscription Program

My subscription status was changed to "Suspended", what does that mean and what do I do now?

Last Updated · 14 Jun 2021

A "Suspended" subscription status means that we encountered a problem while trying to process your monthly payment. This could be for a number of reasons, but we suggest you verify the details of your assigned subscription payment method within your My Payments page.

Once you have verified or updated your payment information please call Customer Service immediately on 0800 031 5761 in order for them to resolve the issue and update your status back to Active. If you do not contact us, you will not receive your next quarterly shipment of supplies.